Comments on: What Would You Do?

By: axyspotbjc

axyspotbjc — Sun, 30 Jul 2006 03:09:03 +0000

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By: Kris

Kris — Thu, 27 Jul 2006 14:07:29 +0000

I would call and say you did some research and now understand that a) the food is 99% likely safe to eat and b) you don’t have a written record of the verbal guarantee, and therefore you will keep the food and their service.

As for the rep, if you want to bring it up with him you could just say, “I understand now after some research that you were right about safety of the food and the terms of our contract. I’m sorry that I hung up on you, that’s not normally my style. You caught me at dinnertime with my small kids and I felt that you spoke to me in a patronizing, condescending manner and I did not appreciate that.”

Or something like that. Can you tell that I would have done pretty much the same thing you did?

By: Jami

Jami — Tue, 25 Jul 2006 23:02:26 +0000

Shannon-I had a similar problem a few years back with a service contract-the girl accutally said I was crazy-I made them look up my account and they were the crazy ones! They never apologized, just offered to complete the service that I already had paid for! Stand your ground!

By: Monica

Monica — Tue, 25 Jul 2006 18:24:48 +0000

Shannon, I would keep the meat. A little bit of thawing won’t hurt. And try to get someone else on the phone next time, since you and this guy don’t get along.

By: carli

carli — Tue, 25 Jul 2006 15:02:38 +0000

If they agreed to replace the food, then called you back and reneged on the offer. . . I’d have a hard time letting that go. When something like this happens to me, I put on my “rational but annoyed” voice, calmly make another phone call, reiterate what a good customer I am, etc., and that if it’s going to cost me money to replace anyway, I’d rather it cost me money with another company.
This scored me a brand spanking new cell phone two weeks ago, which I promptly lost.

By: Lance

Lance — Tue, 25 Jul 2006 13:40:45 +0000

So they actually sell a protection plan? Is it like a super extra protection plan? Because it doesn’t seem likely that they’d sell one but then still give that coverage with just the regular service. And you might distinctly remember being promised the coverage, but lots of people distinctly remember things that never happened, especially when they spend lots of time trying to remember it or the issue is emotionally charged. How would someone tell the difference between you having a false memory and you having an unverifiable true memory (a very interesting topic)? Even if they did promise it, if it wasn’t documented, and especially if you were never charged for that service (easily verifiable), I think you should just bite the bullet.

Whatever the shortcomings of the sales rep’s communication style, and keep in mind that this is probably a stressful time for him too, it sounds like you overreacted. Even though the company would probably be happy just by you not canceling the service over this, I’d apologize in this case. I mean, it’s how I’d want to be treated in the same circumstance.

By: Liz

Liz — Tue, 25 Jul 2006 04:31:08 +0000

I say it’s time you ripped him an even bigger one – I’m with you…they should stick by their “guarantee” and especially during the Great Power Outage.

Extreme circumstances and all.

Unfeeling bastards!

By: COD

COD — Tue, 25 Jul 2006 01:54:09 +0000

Go Vegan.

What? You wanted a serious answer?

Really, this is one reason why we never keep more than about 2 weeks worth of perishable food on the premises. It limits our downside.